About
Highly analytical and results-oriented Business Analyst with a strong background in data transformation, VBA scripting, and process optimization. Proven ability to convert complex raw data into standardized formats and actionable insights, significantly driving business decisions and enhancing operational efficiency. Adept at collaborating with diverse stakeholders to improve data accessibility and streamline processes, leveraging proficiency in Power BI, Power Query, and Microsoft Office Suite.
Work
CPM International Telebusiness SLU.
|Customer Advisor
Bystrica, Bystrica, Slovakia
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Summary
Currently serving as a Customer Advisor, providing critical business systems and network support to enhance operational efficiency and user satisfaction.
Highlights
Provided comprehensive business systems and network support, efficiently troubleshooting technical issues that improved operational efficiency by 20%.
Managed high-volume incident tickets, ensuring prompt resolution and meticulous documentation, which reduced overall ticket resolution time by 10%.
Delivered proactive customer service and user training, resulting in a 15% enhancement in user satisfaction rates.
AT&T Global Network S.r.o.
|Mobility Advanced Technical Support
Bystrica, Bystrica, Slovakia
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Summary
Provided advanced technical support, specializing in data extraction, analysis, and critical data recovery to enhance operational efficiency.
Highlights
Resolved complex technical issues and implemented effective solutions, boosting operational efficiency by 20%.
Utilized SQL and Power Query to extract and transform data for robust analysis and reporting, improving data accessibility and decision-making by 15%.
Executed critical web-server backup and recovery operations, safeguarding business data and reducing system recovery time by 10%.
Billa Super Stores S.r.o.
|Junior Back Office Analyst
Bystrica, Bystrica, Slovakia
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Summary
Managed financial transaction records and provided analytical support to improve data integrity and operational efficiency.
Highlights
Managed and maintained a comprehensive financial transaction records database system, ensuring high data integrity and accessibility.
Extracted and analyzed critical performance data for reporting, enhancing strategic decision-making processes by 10%.
Contributed to system and workflow analysis initiatives, directly improving overall operational efficiency by 20%.
Education
Matej Bel University Slovakia
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Master's Degree (Inferred)
Marketing Management of Business
Delta State University Abraka
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Bachelor's Degree (Inferred)
Accounting and Finance
Certificates
Mobility Advanced Tech Support
Issued By
AT&T Certification Slovakia
Skills
Data Analysis & Tools
Data Analysis, Financial Reporting, Power BI, Power Query, SQL, VBA Scripting, Microsoft Office Suite.
Technical Support
Business Systems Support, Network Support, Troubleshooting, Incident Management, Web-Server Backup & Recovery.
Process & Operations
Business Process Optimization, Process Improvement, Operational Efficiency, Workflow Analysis, Solution-Oriented.
Problem Solving & Critical Thinking
Analytical Skills, Problem-Solving, Critical Thinking, Attention to Detail, Results-Driven.
Customer & Stakeholder Relations
Customer Service, Customer Focused, Stakeholder Collaboration, Interpersonal Skills, Communication Skills.